Policy Page

How to order?
Log in to our online ordering system, CaterTrax for placing catering orders. Here you will be able to select items from the menu and can customize your order as per your event.

Normal Hours of Catering operation at Minneapolis College: 

Monday - Thursday 7:00AM - 5:00PM 

Friday 7:00 AM - 2:00PM       

Saturday - Available for catering. Additional service charge will be incurred. 

Normal Hours of Catering operation at Normandale Community College: 

Monday - Thursday 7:00AM - 5:00PM 

Friday 7:00 AM - 2:00PM       

Saturday - Available for catering. Additional service charge will be incurred. 

Ordering Information: All catering menu orders be placed at least 7 business days prior to your event to ensure that we have necessary items needed. 

FOR INTERNAL CATERING ONLY:
We must receive PO numbers a minimum of 3 business days prior to the event.

Guarantee Policy
A final guarantee of the number of guests is required at least 4 business days prior to your event.

Service Policies
A service charge will be applied to all catering that occurs before or after the hours of operation including Saturday. **Charge is reflective of event, and may include additional staff members**

Orders entered by Tiffin Staff will incur a $25.00 entry fee.  

All Day Service charge: Any event exceeding 4 hours of service will incur $20 service fee. 

Multiple Drops: Any event that requires multiple drops to separate locations will incur $20 service fee. 

Additional Staff member is available to be hired for your event at an additional cost of $25 per hour per person for minimum of 2 hours.

Off-site catering must be pre-approved before orders are placed. 

Payment
Internal catering: Purchase Order, Checks, or Credit Cards.
External Catering: Credit Cards only.

Credit Card payments will have a processing fee of 3.5% of the total invoice. 

Free delivery is available for orders over $100 on-campus. Orders below $100 will have to be picked up either at Cafeteria or Coffee shop.

Cancellation Policy/Changes
Our orders are made just for you. Therefore, we must be given 48 hours’ notice for any cancellations or changes. Less than 48 hours, you will be charged 50% of your total invoice.

Rental Policy
Linen:   $6.00
Linen Napkin: $3.00

Rentals: For any event, we always outsource all chinaware, cutlery and crockery. We will charge for the required items and add the rental charge to your final bill. You will be appraised of the cost of the rental items when the arrangements for your event are finalized.

Additional Charges: An Additional charge of 10% will be added to your total rental invoice for arrangements.

Contact Us:
If you have any questions during this process, please contact us by email.